10 Ideas to Improve Your Roofing Company’s Customer Service

Customer Service for Roofing

"Customer service is not important at all. Just put the roof on the guy's house and you're done." -No One Successful Ever That quote is a joke. Here's a more serious thought, though: excellent customer service today brings in the customers of tomorrow. And here's another idea: excellent customer service now means happy customers now. (And happy customers mean no drama.) Do you have time for customer drama? Is that why you're in business? Below are ten ideas to improve your roofing … [Read more...]

Doing Mick Jagger’s Roof

rock-concert-crowd

Let's say you book another re-roof job. It's a fairly nice house -- and a pretty good job for your company. When your crew starts work on the first day, a guy comes out of the house and introduces himself. It's Mick Jagger. Mick is friendly and down-to-earth. He tells your crew that he bought the house recently. He didn't want a mansion -- he just wants a nice place to hang out and maybe write a new song or two with Keith Richards. Suddenly this isn't just another job you're doing -- … [Read more...]

It’s all about quality

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"Quality, quality, quality. Never waver from it, even when you don't see how you can afford to keep it up. When you compromise, you become a commodity and then you die." —Gary Hirshberg, Founder of Stonyfield Farm Here's how a friend of mine buys a new car... He figures out what kind of car he wants -- the make, the model and the options. Then he calls all the dealerships around him and asks for their "best price" on what he wants. When a salesman quotes a price lower than all the … [Read more...]